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by valrac4_a3kqdy

Dear readers,

It is with a heavy heart that we must announce that the March 2021 issue of Photo Life
is the last one we will publish.


This decision was extremely difficult to make, but it was necessary. The world of print-magazine publishing is rocky, to say the least. Photography has been undergoing major transformations, and its industry is experiencing increasing difficulties. Our little boat has weathered many storms at the confluence of these two daunting currents, but the final blow—the pandemic—has had many consequences, including significant losses in advertising revenue.


Therefore, it is unfortunately no longer possible for us to continue to sustain the pace, the financial weight, and the responsibility of this enterprise, which relies on the hard work of only four people on staff.


Your support over the years has been our motivation. You have always been our inspiration to do better, to produce high-quality content, and to reinvent. From the bottom of our hearts, thank you for your love and support and for appreciating the images and stories of so many great Canadian photographers.


This great adventure is ending, but it’s certainly not the last we want to experience as photography lovers.



The Photo Life team

Important: All subscribers with an active subscription (print or digital) will receive the March 2021 issue automatically. This final Photo Life issue will not be available on newsstands. It is exclusively available for pre-order from our online store through January 31, 2021 (11:59 EST). Shipping will start on February 11. If you want to complete your collection of Photo Life print magazines, you can also purchase back issues through our online store.

If you have any questions, please read the information below carefully. If the answers are not there, please contact us at subscription@photolife.com and we will get back to you within 48 hours during normal business hours. Please note, however, that given the circumstances and our reduced staff, we will unfortunately no longer answer questions related to subscription details and refund amounts. Thank you for your understanding.

 

I have a Photo Life subscription. Will I receive the March 2021 issue?
If you have an active Photo Life subscription, you will receive the March 2021 issue, either by mail (if you have a print subscription) or through your digital-subscription provider. The mailing of the print issue will start on February 11, 2021. The digital issue will be available February 19, 2021.

My subscription has lapsed. How can I get your last issue?
The last issue of Photo Life—March 2021—was available exclusively from our online store until January 31, 2021. Shipping started on February 11.

There are copies left in my subscription beyond the March 2021 issue. How can I get a refund?
The March 2021 issue of Photo Life will come with a letter and the information needed for you to complete a refund request. Please note that according to our refund policy, any residual amount less than CAN$10 will not be refunded.

If you purchased your subscription from a third party (a subscription agency, PocketMags, iTunes, PressReader), please inquire with those third parties respectively.

Can I request a refund by email?
Given the high number of Photo Life subscribers and our reduced staff, we unfortunately cannot respond to requests other than through the procedures that have been put in place. Thank you for referring to the letter you received with your magazine in order to complete your refund request in due form.

I bought a gift subscription so I will not receive a copy of your last edition with the letter and coupon, how do I request a refund?
You can download the letter and the coupon here.

I bought my subscription on your website, and it was supposed to renew automatically next summer. Will you take this payment on my credit card?
You can cancel the automatic renewal anytime in your subscriber account, however all automatic subscription renewals will be turned off over the next few weeks. No payment will be taken from your credit card.

I can’t log in to my subscriber account on photolife.com, can you help?
IF YOU SUBSCRIBED BEFORE AUGUST 6, 2020: Unfortunately, since we changed subscription platform last August, we haven’t been able to migrate our subscribers to the new system and give access to the digital archives. However, our 2020 editions can be downloaded for free of charge from our online store.

IF YOU SUBSCRIBED AFTER AUGUST 6, 2020: If you purchased a subscription after August 6, 2020 and cannot access your account on photolife.com, email us at subscription@photolife.com and we’ll be happy to assist you